TERMS & CONDITIONS

                              RETURN POLICY
 

NEW CUSTOMER

• Please send in a Customer Application Form before placing an order.  If you are a reseller, please submit a copy of your PST Registration and PST Exemption Certificate . 
• You will be able to access our online Price List once approved. 

• Payment in Cash, Certified Cheque or Credit Card In Person only. 
• All other payment methods are subjected  to approval.
• All Credit Card payments are subjected to a 2% processing charge.
• Payment by Credit Card not in person  must be pre-approved before placing an order. 
• Customers who have purchased from JKL for more than 3 months can apply for Credit Terms.
• All goods will be shipped FOB JKL freight prepaid and added to the invoice total. 
• Full insurance coverage of shipment unless requested by purchaser otherwise. 
• All claims for shortages, damages, or other errors must be made within 5 working days.
• A handling charge of $5 will be added to any order less than $100. 
• A $20.00 handling charge will apply to all NSF cheques or non negotiable payments. 
• A finance charge of 2% per month will be applied to all overdue accounts. 
• All goods title remains with JKL until full payment is received. 

Defective Items

• One year parts and labour warranty unless otherwise stated. 
• Fill in Customer RMA Request Form
• State invoice number, model number, serial number and detailed description of the problem.
• A handling charge of $15 per item will apply if the above information is not made available. 
• Ship defective items to JKL freight prepaid.  JKL will refuse any shipment sent collect. 
• Defective items will be repaired or replaced at JKL's option and will be returned freight prepaid.
• The warranty does not extend to any goods that are physically damaged or modified, or that are not operated under normal conditions. 
• A handling charge of $20.00 plus all shipping charges will apply if returned item(s) are found to be non-defective. 

• No return of goods will be accepted after 30 days from the date of invoice. 
• Goods must be returned in RESALEABLE condition and with all original packaging.
• JKL reserves the right to refuse any returns that are deemed to be unresaleable. 
• Restocking charge is 15%.  Minimun charge is $5.00. 
• NO CASH REFUND